Frequently Asked Questions
Thank you for visiting and shopping at PETsgoi
Following are the terms and condition that constitute our policy.
How long does it take to get my order?
- After your payment is authorized, please allow 1-2 business days for us to process the order. And, you will receive the package depends on the chosen shipping method. Due to the weather and large demand, delivery delays via different carriers can occasionally occur.
- We currently ship to U.S territories and UAE
- Please note that PETsgoi is not responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc required by your country for importing consumer goods.
| U.S (Domestic) | UAE(International) | |
| Standard | 5-7days | up to 10 days |
| Priority | 3-5days | up to 8 days |
How much is shipping?
- Orders over $59.99 ship free! The Shipping fee may vary from $4.95 to 12.95 depends on the destination.
Can I return or exchange items?
- Products can be returned or exchanged within 18 days of the shipment date, excluding Final Sale. Returns are for domestic orders in U.S. lower 48 States only (does not include Alaska, Virgin Islands, Puerto Rico and Hawaii, etc). For more information, please see the Refund Policy.
Contact us
- We'd love hearing from you! Please submit your feedback or questions on Contact Us page. For urgent issues, please give us a call at (909)-576-2965 during business hours.
Business Hours (PST)
- Customer Service: Monday - Friday (10 am - 4 pm)
- Sales/Business Inquiry: Monday - Friday (9 am - 6 pm)
How durable are your products?
- No worries, all clothing and accessories that PETsgoi carry are washable and tumble dry, also it is able to clean with soap and normal temperature water.
Where are you located?
We are located in Rancho Cucamonga, CA
Do you offer gift cards?
Yes we have gift cards available. Check our gifts section for our latest gift cards!
What is the return policy?
If you have items you need to return please see our Returns section for instructions.
What are the shipping options?
Our items ship out fast. We have same day and next day.
When will I receive my order?
Generally it will be 2 - 3 days depending on the shipping you choose at checkout.
What do I do if I never received my order?
Immediately contact our support team to resolve this issue.
How do I make changes to an order I’ve already placed?
Contact us immediately as our orders ship out quickly! Our customer service to help you with this!
How do I contact your company if my question isn’t answered here?
You can contact us through email or our chat